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England UK: Sainsbury First 30-Minute Click & Collect Service Trial

England UK: Sainsbury First 30-Minute Click & Collect Service Trial

The grocery shopping is ordered with the help of the Chop Chop app, and can be retrieved from the store’s Chop Chop desk 30 minutes later

 

Sainsbury’s has come with a trial enabling customers to order their shopping through the Chop Chop app, which they can pick up from store only 30 minutes later, becoming the UK’s first supermarket to offer sub one-hour collection options. The service is done free of cost.

“We want to offer a customer experience that is differentiated in terms of price but also in terms of service, with complete customer autonomy and excellent flexibility,” said Clodagh Moriarty, Director of Online at Sainsbury’s. “The way customers are shopping is changing as they look for faster and more convenient options and we want to continue leading the way in giving them the services they need to shop wherever and whenever they want. We were the first UK supermarket to introduce one-hour delivery last year and we’re now delighted to be the first to trial a 30-minute Click & Collect service. It’s an exciting time for the business and we hope to see a positive response from our shoppers.” PWKD15082017

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