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Australia: First Nationwide “Pick Up” Service By Woolworths

Australia: First Nationwide “Pick Up” Service By Woolworths

The new concept is a result of new and innovative way to make shopping easier

Click & Collect, newly named Pick Up, is offering a convenient collection service for Woolworths customers, being the first and only supermarket to provide such a service nationally with over 670 stores added as collection points in the last month alone. More than 4,500 personal shoppers have been picking and packing customer groceries in stores.

“With the addition in just one month of over 670 stores as online shopping collection points, we are now providing additional convenience for customers in all corners of the Country,” said Lisia Roth, Woolworths Head of Online Operations. “From remote regional towns with only one Woolworths supermarket to major metro areas where customers have multiple Pick Up location choices, customers will be able to get more time back in their day as we do their shopping for them.”

A dedicated team of personal shoppers in store will hand pick and pack each online order according to customers’ preference - selecting groceries just the way customers like it. Customers can also keep track of their order, by downloading the Woolworths app. When customers are approaching the store, the service will notify store teams, slashing the time needed to pick up the order.

Clients can do their grocery shopping online on their way to work and it will be ready to be picked up by the time they are on their way home. A busy parent doing the after-school grocery run can instead order their favorite items online - quickly and easily - and pick them up whenever they want, saving close to 20 mins to half an hour, giving them more time with friends and family. PWKD13092017

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