The fuel company continues to invest considerably in training programs for its staff and suppliers
Vivo Energy Mauritius, the company having the Shell franchise in Mauritius, aims to inculcate in its employees - excellence of the execution quality which is an effective way to create the emotion necessary for customer experience. This is especially true for those staff in contact with customers.
A multi-week training session was organized by the company to instill Shell service stations with the concept of customer relationship, based on personalized attention and better communication.
Kiran Juwaheer, managing director of Vivo Energy Mauritius said, "These upgrade exercises are essential because they allow us to keep pace with the expectations of customers who are constantly evolving. It is the satisfaction of the customer that makes our brands shine, and the spirit of service can contribute greatly to it". PWKD05102017